Issues surrounding hotel blacklists
The idea of maintaining a database of abusive customers is indeed logical for hotel management.
It will help ensure that they would not have to deal with irrational and unmanageable guests. However, concerns have been raised due to certain aspects of the blacklisting procedure.
For example, the registered guest will be blacklisted even if he does not do anything – as long as someone traveling with him commits a violation. So if your traveling companion smokes in a non smoking room and you don’t, you can get blacklisted. Other customers are concerned about privacy issues as well.